Frequently asked questions
Everything you need to know before you buy.
What is an eSIM?
An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you install a data plan by scanning a QR code — perfect for travel.
Will my phone work with an eSIM?
You need an eSIM-capable, carrier-unlocked phone. Most devices from 2018 onward qualify (iPhone XR/XS and newer, recent Samsung Galaxy and Google Pixel). Dial *#06# — if you see an EID, you're good.
How do I receive my eSIM?
Right after payment we email you a QR code and step-by-step install instructions. Delivery is instant — usually within seconds.
When does my plan start?
Your validity period begins when the eSIM first connects to a mobile network at your destination, not when you buy it. Install before you travel and activate on arrival.
Can I keep my regular phone number?
Yes. The eSIM runs alongside your physical SIM, so you keep your number for calls and texts while using the eSIM for data abroad.
Do I get a phone number with the eSIM?
These are data-only plans — ideal for maps, messaging apps, email and browsing. You can still call and text over Wi-Fi/data apps like WhatsApp.
What happens when my data runs out?
Your connection simply stops once the data or validity period ends. You can buy a new plan any time — no contracts and no auto-charges.
Can I get a refund?
If you haven't installed the eSIM and it hasn't been activated, contact us and we'll help. See our refund policy for details.
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