Refund Policy

Dubai Esim AE wants you to travel with confidence. Because eSIMs are delivered digitally, the following applies.

Eligible for a refund

You may request a full refund if the eSIM has not been installed or activated and you bought the wrong plan, or if a technical fault on our side prevented delivery or installation and we cannot resolve it.

Not eligible

We generally cannot refund plans that have already been installed or activated, plans where the data allowance has been used, or issues caused by an incompatible or locked device. We recommend checking device compatibility before purchase.

How to request

Contact us with your order number and a short description of the issue. We aim to respond within 1–2 business days.

Processing

Approved refunds are returned to your original payment method. Your bank may take a few business days to post the credit.